A Sweet Surprise & Fish Keeping Update

I am determined to establish a natural aquarium environment as taught by Father Fish, henceforth abbreviated as FF. Once there are plants and aquatic life established, adding microfauna and some decaying plant matter helps complete the natural cycle. He teaches how to harvest from a local water source. My two attempts failed, and while I can identify my major mistakes, I purchased two bags from FF’s online store.

My box arrived days past the carrier’s initial estimate during extremely hot weather. Among three plastic bags, the smallest clearly began as a chilling ice pack turned to very warm water. The other two contained rather stinky, lifeless looking black sludge.

I considered filing a complaint with the giant nationwide service provider but all the hoops they wanted me to jump through dissuaded me. Instead I reached out to the FF family for advice.

The 86 year old patriarch himself reached out, advising me to put the mixture into jars and look for signs of life. He added that the tiny animals are quite resilient.

From most companies, any such well wishes would have concluded their response. Not these folk, who run things far different. Without further ado they replaced my full order at zero (!) charge. I would have been happy to receive one unit and pay for shipping.

Have you enjoyed (or suffered) any extreme customer service experience(s)? In the event of a positive response, do you do everything you can to promote them?

PS This afternoon I presented FF’s pamphlet to the owner of Pawesome Pet Supplies. When an employee flipped through, she looked at her boss and exclaimed, “This is totally you!”

I passed this tiny strip mall probably near a thousand
times before noticing the cool shop...

PPS You know I’ll be a repeat customer to both Pawesome and FF.

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