Customer Dis-Service

Early this month I found a slip in our mailbox announcing a postage due package needing picked up. The sender’s name was illegible. And seeing only our surname listed left us further clueless.

At the designated office a single clerk took several minutes handling another lady’s transaction. But with nothing pressing I stood uncomplaining. When my turn came this sole employee took my notice and disappeared into the back.

Meanwhile, two other individuals arrived. Before long they began murmured discussion over growing dissatisfaction. One said she had been waiting two weeks for a package from California and couldn’t even get an estimated delivery date. I commiserated, sharing similar experiences.

The other became anxious as she had left her dog locked in the car. She thought her business would take a mere minute or so. Hearing that the poor creature had just returned from a post-surgical vet visit prompted my awkward apology.

At last the postal worker returned – empty-handed and apologetic. She couldn’t find my package anywhere. I got the sense she intended to continue searching and urged her to take care of those behind me. So she wrote my name and phone number on a slip of paper in case it turned up.

I never heard from her again and my online attempts to request redelivery proved pointless. The system didn’t even recognize its own (!) barcode number. ~sigh~ Mere days before this my physician convinced me to use the moneysaving mail-order pharmacy service. As you can imagine, I doubted the wisdom of this decision.

Lo and behold, my medications arrived within a few days. What a surprising relief.

Have you encountered similar frustrations with your postal service? Is there any chance any of you dear readers sent me something?

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